Salt & pepper diamonds are natural diamonds that contain visible black, white, and grey inclusions. These inclusions give each stone its distinctive appearance, making every diamond completely one of a kind.

Yes. Salt & pepper diamonds are 100% natural diamonds formed over millions of years. Their inclusions are a natural part of their formation.

Yes. Like all diamonds, salt & pepper diamonds rate 10 on the Mohs hardness scale, making them suitable for everyday wear when properly set.

Absolutely. All of our diamonds can be used to create a custom engagement ring or jewelry piece designed specifically around your chosen stone.

salt and pepper diamond has more fire and brilliance than diamonds, but it is slightly less hard. It’s also more affordable while being visually similar.

Yes, the center stones are certified. We use top-quality, colorless (DEF) Moissanites with VVS1 clarity. We provide a certificate for the center stone for ring and loose stone orders only.

To request this, please mention it in the order notes during checkout. If you forget to add a note, simply email us and we’ll send you the soft copy.

When comparing the cost of salt and pepper diamond to diamonds, salt and pepper diamond is significantly more affordable. This allows you to purchase a larger or higher-quality gemstone for the same investment. It’s an appealing option for those seeking value without compromising on appearance or quality.

Jewelry insurance protects against loss, theft, and damage, providing peace of mind.

Yes, all shipments are fully insured during transit for your peace of mind.

Our warranty covers any issues with your product upon receipt. It also includes services such as fixing loose prongs, polishing, and rhodium plating within seven days of purchase. While we guarantee our products are free from defects, please contact us if you encounter any issues.

Salt & pepper diamonds are natural diamonds and do not require a manufacturer’s warranty on the stone itself. Diamonds are extremely durable and will not lose their natural appearance over time.
We stand behind the authenticity and quality of every diamond we offer. Each stone is carefully inspected before shipment and securely packaged for insured delivery. If you have any questions about your diamond upon arrival, our team is always available to assist.

To clean Salt and Pepper, use warm water, mild soap, and a soft brush. Avoid harsh chemicals and ultrasonic cleaners.

Regular cleaning and avoiding contact with lotions and chemicals will help maintain your jewelry's sparkle.

You typically need to activate your warranty within 30 days of purchase, but please check with the specific jeweler for exact details.

Crafting engagement rings and fine jewelry typically takes 2 to 4 weeks, while custom jewelry may take 4 to 6 weeks depending on the customisation.

Focus on the stone’s overall character rather than traditional grading. Pay attention to the pattern of inclusions, contrast, and shape — these elements make each salt & pepper diamond unique.
Choose the diamond that visually resonates with you. If you plan to use it for a custom ring later, we’re happy to help guide your selection.

Yes, you can contact us through our website to request the design you've always dreamed of. We’d be delighted to create a custom engagement ring tailored specifically to you.

Absolutely! We offer one free resize within 30 days of purchase. Just contact us via live chat or email at info@northfirejewelry.com and include your order number plus the new size you need.
Note: Platinum rings aren’t eligible for this resize policy.

You can measure your finger using a ring sizing guide or visit a jeweler for an accurate measurement.

Yes, we provide an easy-to-use ring sizing guide on our website.

Yes, most custom or engraved rings can be resized, but intricate designs or deep engravings may limit the resizing options.

Resizing typically takes 1-2 weeks, but this can vary depending on the complexity of the ring.

In most cases, resizing will not affect the design or durability, but certain intricate designs may require special care.

Yes, most rings can be exchanged or returned if they don’t fit, provided they are in original condition and meet return policy guidelines.

If you're between sizes, we recommend choosing the larger size for comfort or consulting with a jeweler.

We have 2 types of fonts: Normal and Cursive Writing. If you have any specific requirement please contact us.

We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a “order notes” section on the checkout page. Please write down the instructions over there.

Once it is dispatched you will get the delivery within 5-8 business days. Ring & Fine Jewelry crafting time is not included in this timeframe.

Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1 (929) 919-5214.

You can check the status of your order by logging into your account on our website. Additionally, you'll receive email updates as your order progresses through processing, shipping, and delivery.

Absolutely, we keep your payment details very secure on our website.

Please contact our customer service as soon as possible. We will do our best to accommodate changes or cancellations if the order hasn't been processed yet.

Yes, expedited shipping options are available at checkout. Contact us if you need further assistance.

Sales tax is calculated based on the shipping address and local tax rates. It is added to your total at checkout.

You may be charged sales tax depending on your shipping address and the applicable local tax laws. The total, including any sales tax, will be shown at checkout.

We accept all major credit and debit cards like Visa, MasterCard, American Express, and Discover as well as Crypto. If you have any questions, please email us at info@northfirejewelry.com or call/WhatsApp us at +1 (929) 919-5214.

You can obtain the status of your current orders on the “Orders” under “My Account” page. Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.

For all shipping-related information, please visit our Shipping Policy.

For all details on returns, refunds, and exchanges, please visit our Return/Refund Policy.