• Free Shipping: Dispatches within 12-15 business days.
• Express Shipping ($125): Dispatches within 3-7 business days.

Please note, these times do not include transit, which can vary, and do not cover jewelry crafting time. If you need your order by a specific date, please note it in the “order notes” during checkout. We’ll do our best to accommodate your request or contact you with the best possible solution.
Note: We do not ship on weekends or holidays.

Can I get my order faster? I haven't paid for the express shipping
Yes, Please email us at info@northfirejewelry.com – We will try our best to make it as fast as we can.

What’s included in my order?
Your order includes the salt and pepper diamond or ring. We also provide a soft copy of the moissanite certificate for the center stone or separate stone orders. To request this, please mention it in the order notes during checkout. If you forget to add a note, simply email us, and we’ll send you the soft copy.

Are your shipments fully insured?
No, shipments are not automatically insured. You may choose to purchase third-party insurance separately if desired.

Is a signature required upon all delivery?
Orders over $500 will require a signature upon delivery to ensure they are received safely by you or an authorised person. Orders valued at $500 or below will be delivered without a signature.

How much time will it take to deliver it to my home?
Once it dispatched you will get the delivery within 5-12 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)

What is the typical crafting time for ring/jewelry with side stones?
Crafting side stones in pear, marquise, or oval shapes requires 2 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 1 to 2 weeks, and the jewelry crafting time will be extra.

Can I track my order online?
Yes, you can check the status of your orders under the “Orders” section in “My Account.” Once dispatched, use the tracking number provided to track your order on the shipping company’s website.

Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
For customers in the United States, India, Hong Kong, or Dubai, no customs duties or taxes are required. For other countries, you will be responsible for any applicable duties and taxes. The courier will contact you upon arrival to collect these fees. We cannot provide specific duty amounts as they vary by country and state. Please consult your local government website for details.

Note: We cannot guarantee a lower invoice value.

What do I do if my order doesn't arrive within the expected time frame?
Email us at info@northfirejewelry.com or contact customer service at +1 (929) 919-5214, Monday to Friday from 9:00 AM to 5:00 PM Eastern. We’ll be happy to assist you in tracking your package.

I won’t be home when my package is scheduled to arrive. What should I do?
You can often arrange a hold for pickup at a local FedEx location. Contact our support team via chat or email us at info@northfirejewelry.com to assist with setting this up.

Can you ship my package to a FedEx location for pickup?

• Yes, we can arrange for your package to be sent to a FedEx Ship Center or held for pickup for up to 2 business days. To set this up, please email us at info@northfirejewelry.com with the nearest FedEx pickup location.
• Please note that once the shipment is dispatched, we cannot reroute it. FedEx will attempt delivery up to three times. If the package is returned to us, we will reship it for an additional fee of $50.

What if my stone or jewelry gets lost during shipment?
Northfire Jewelry takes every precaution to ensure your order arrives safely. All shipments are safely delivered, and a signature is required upon delivery. If your package is lost, contact us.

What’s the claim process if the shipment is lost?
We will handle the claim process for the lost shipment. Once the claim is resolved and the item is found, we will ship a replacement to you within 4 to 6 weeks. We appreciate your patience and cooperation during this process.